Return & Refund Policy (Simplified)

When You Can Request a Refund or Return

1. Order Not Shipped Yet

If we have not shipped your order, you can request a full refund instantly.

2. Order Received but There’s a Problem

You can open a dispute if:

• The product is not as described
• The product is damaged or defective
• The product is late or never shipped
• The product does not match the specifications agreed on

In these cases, you can request:

• Refund only or
• Refund + Return

How to Request a Return or Refund

1. Go to Orders → All Orders
2. Select your order
3. Click Open Dispute
4. Choose the problem and whether you want:Refund OnlyReturn & Refund
5. Negotiate with us inside the dispute chat
6. If returning:Ship the item back (follow our instructions)Upload the tracking number within the allowed time (usually 3 days)
7. Refund is processed after we confirms the return has been received

Refunds usually take 1-3 business days after approval.

Important Notes

• If you simply don’t like the item, return may not be accepted.
• You may need to pay return shipping costs unless we are at fault.
• Items that are used, damaged by the buyer, or altered might not be eligible for return.
• Always keep:Photos and videos of the productUnboxing proofProduct listing screenshotsChat agreement if found

These will help with disputes.

Tips for Safe Buying on Tribe

• Read the return terms on each product page
• Record a video while unboxing the package
• Verify specs and materials before paying
• Use Tribe’s chat — not external apps — for official proof